Frequent Asked Questions
How it works?
Browse until you've found your favourite garment, then book instantly on our website.
We will deliver your dress via Express Post but you'll be sent postage tracking info in advance.
Wear your amazing hired garment at the event.
Simply return the dress back in the prepaid satchel provided over-the-counter at Australia Post and we will handle all the cleaning when it arrives.
Where do you ship to?
All items on Hire by Lauren are available to be shipped Australia-wide.
How long will it take for my garment to be delivered?
We operate through Australia Post Express Satchel and we endeavour to have your item with you in time for your event - following the Australia Post guidelines for this type of service.. However let us know if you are in a rural area as we might need to allow extra time.
I need a dress at the last minute – what are my options?
We offer local pick-up if your chosen garment is available.
If you need a dress for an event that is within 72 hours, we can try to arrange to take the parcel to Australia Post at short notice but we don't take responsibility if it doesn't arrive on time. Please message us before booking.
What if a garment doesn't fit?
Provided the listing is 100% accurate in terms of sizing, and the we can answer any questions regarding fit honestly and to the best of their ability, we will be unable to offer refunds for dresses that do not fit perfectly.
Check our size guide page
What if my garment arrives crinkled?
We take incredible care when packing our designer items to send, however some fabrics are naturally more prone to creasing than others. If you receive a dress with some creasing, please hand it in a steamy bathroom as this will naturally remove these. Please do not iron the garment unless you have received permission from us to do so.
What if my dress is too long?
If a dress falls below your feet, it is your responsibility to make sure that the dress does not become damaged throughout the hire. Alterations are strictly prohibited, and excessive staining or damage will result in further charges.
How do I return my garment?
Simply return the dress back in the prepaid satchel provided with your garment by dropping over-the-counter at Australia Post .
Please always drop at your local Post Office, if not available let us know that it is returning through yellow post boxes (not the red one), or the express return will not be carried out and extra charges may occur due to delays.
Do I need to dry-clean/clean my garment?
No, we are responsibility to dry clean/clean each item upon return.
What if I accidentally damage the garment?
We understand that accidents happen, including staining and damage of items form times to time.
If this occurs during your hire, you must contact us immediately to arrange a resolution.
You will be charged for any specialist dry-cleaning or repairs necessary.
If not repairable, you will be charged 120% of RRP.
I've lost the garment I hired! What happens next?
If it is lost, you need to let us know immediately, even if you think it may eventually turn up. As early as possible, we will need to inform any customers that have booked the garment for after your rental that we may not be able to fulfill their booking, so they have time to organise an alternative.
If the garment is lost you will be liable for a replacement and this can be up to 120% of the original RRP of the item.